Concierge Agent
Overview
Our highly skilled and motivated Specialists act as consultants, tailoring our products and services to the needs of the traveller to ensure their travel experience exceeds all their needs and expectations. Our Special-ists will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excel-lence. They have the ability to excite our customers and deliver on the CIBT commitment.
This role is a high quality customer service oriented role that drives the customer satisfaction of the CIBT ex-perience. The position of a Concierge Agent is to provide a superior class of service which includes the con-sultation and complete handling of travel document needs for clients seeking this level of service. Therefore, it is required that the Concierge Agent maintains an understanding of the need for these documents and the procedures to secure them. Some of the main responsibilities include the handling of the entire application process, beginning with identifying what travel documents are required, preparing application forms and other visa or passport materials that are to be forwarded to the client for signatures and continuing through to the completion of the request, making sure the necessary materials are obtained from the traveller and submitted to the relevant issuing authority. This involves working with clients to meet realistic expectations, resolving any issues that arise and working closely with your wider team as well as Concierge Agents in other offices to ensure a successful outcome is reached.
This position has been closed.