Customer Contact Consultant
Overview
Purpose of the team
The Customer Contact team supports CIBT’s commitment to customer satisfaction and operational excellence by providing flawless customer service support to customers via phone and e-mail interactions.
Purpose of this job
The Customer Contact Consultant position handles all aspects of customer service in the contact team and is responsible for providing accurate information pertaining to visa and passport requirements, processing and delivery to customers both on the phones and in written e-mail communications. The Contact Agent handles a variety of customer types, ranging from Multinational Corporate clients to Leisure Tour operators, to general retail customers. The Agent will be required to exhibit extreme flexibility understanding the nuances of each call type. In addition to handling a high volume of calls and e-mails, the Customer Contact Agent will be responsible for sending necessary documents and order forms to clients and educating them on the website capabilities. Agents will provide status checks when clients request updates and will work with processing and despatch teams to ensure customer satisfaction. Agents will perform processing preparation activities when work load allows. The ideal candidate will derive satisfaction from providing exceptional customer service to our clients.
This position has been closed.