Customer Service Team Lead
At CIBT we thrive in an environment where collaboration and teamwork are valued. We elevate each other and obsess about doing the right thing, for our team mates and our clients. We serve with integrity and expertise, providing a superior experience to our clients with each and every engagement. We recognize the value of diversity in creating a unique and rewarding culture that not only reflects our global footprint but the clients we serve.
The team leader role assists the Operation Manager in the running of day to day process. The team leader has an active role in managing the distribution of work across the passport and visa consultants. The team leader provides first level support to passport and visa consultants handling questions, guiding them on processes and participating in training & development. Reporting to the Operation Manager, the team leader helps manage escalations and processing work.
CIBT is an EEO Employer.
This position has been closed.