Processing Team Leader
Overview
Our highly skilled and motivated Specialists act as consultants, tailoring our products and services to the needs of the traveller to ensure their travel experience exceeds all their needs and expectations. Our Specialists will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excellence. They have the ability to excite our customers and deliver on the CIBT commitment.
The Team Leader will work with the manager on operational and performance activities within the CIBT Processing Team. This is a high quality customer service oriented role that drives the customer satisfaction of the CIBT experience. The Team Leader is expected to assist in staffing issues including ensuring proper scheduling of sufficient staffing to achieve operational performance metrics and deal with first level escalations.
The operating hours within the team will require the team leader to be flexible in their personal shift to experience both opening and closing procedures. Within the Processing team will sit the following roles and task: VIP, Kits, Saga, IPS, ‘all other’ visa applications, Reception duties, Email management, Admin tasks including Photo Resize, Form Fills, Manifesting, Stationary Orders and Package Distribution. Out of Hours consultants will also report into the Processing Manager.
This position has been closed.