Working at CIBT

Overview

The Customer Contact Consultant position handles all aspects of customer service in the contact team and is responsible for providing accurate information pertaining to visa requirements, processing and delivery to customers both on the phones and in written e-mail communications.

You will handle a variety of customer types, ranging from Corporate & retail customers. You will be required to exhibit extreme flexibility understanding the nuances of each call type. In addition to handling a high volume of calls and e-mails, you will be responsible for educating our customers on the website capabilities.

Consultants will provide status checks when clients request updates and will work with processing and despatch teams to ensure customer satisfaction. Consultants will perform processing preparation activities when work load allows.

Consultants will also be responsible for some internal sales activities in relation to our Special Services department.

This position has been closed.