Effective Date: August 11, 2023.
In some instances, we are engaged directly by travel partners, corporations, or business groups, including your employer, which results in our processing of personal information on the behalf of such travel partners, corporations, or business groups. In these circumstances, you should address any concerns regarding the processing of your personal information directly with the party with whom you have a primary relationship, where applicable.
If you are a resident of California, certain U.S. States, China, or Canada, you may have certain specific rights in connection with your personal information: please refer to the section or addendum relevant to your jurisdiction of residence for further information.
Our suite of services includes travel, tour, flight, and hotel bookings; travel protection and insurance services; passport, travel visa, driving permit and document assistance; background checks and clearance forms; immigration services; and travel information.
Personal Information We Collect Directly. By using our websites, apps, and/or our services (“Services”), we may collect and request information, including personal information, which includes your name, address, telephone number, date of birth, marital status, government IDs such as birth certificate, driver’s license or passport images or numbers, employment history, educational background, tax status, employee number, job title and function, expatriate status, e-mail address and payment and transaction information. We may collect this information from you directly (e.g., form consumer surveys), or, with your consent or when permitted by applicable law, other parties such as your travel agent; family, friends, or travel companions; government agencies; trip providers (e.g., accommodations and transportation services, attractions and tour providers, travel insurance companies, or other booking companies); and/or your employer. Where required for the Services, we collect certain personal documents such as passport copies, educational documents, CVs, visa copies, birth certificates, and other documents.
Personal Information We Collect Automatically. Other information we collect automatically from your device, which may be considered personal information in your jurisdiction, or from third parties may include the following, such as:
Sensitive Personal Information. If, for instance, we are handling your visa or immigration matter, additional information may be requested by the application forms of the destination country. These additional items can include items such as your personal and family information, educational background, employment history, travel history, and financial records. If required by relevant visa or governmental authorities, additional sensitive information can include ethnicity, race, religion, trade union membership, health related information, and information about criminal history where permitted by law.
We may use your personal information in the following ways and for the following purposes based on the specific Services and/or your or your agents’ interaction with us, including, for example, to:
We may disclose and transfer personal information we collect for the purposes described above, and to service providers and third parties as follows:
We may also disclose your personal information in the following circumstances:
Cookies. “Cookies” are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within the Services.
Pixel Tags. Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded, so we can track response rates and gauge the effectiveness of our communications.
Cross-Device Tracking. We and our providers may use the personal information we collect about you within our Services and on other third-party websites and services to help us and other third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or the Services.
Do Not Track. Currently, our Services do not recognize “Do-Not-Track” requests. You may, however, disable certain tracking as discussed below (e.g., by disabling cookies).
Development of new and improvement of existing technologies. We process the necessary data as part of the development of new technologies and the improvement of existing technologies in order to improve our services and set new standards in the area of data protection and information security. This includes in particular the areas of machine learning, artificial intelligence, and deep learning. In doing so we only use pseudonymized or aggregated data as far as technically possible.
You have certain choices regarding the personal information we collect about you. For example, you may:
Please note that opting out of participating ad networks does not mean that you will not see advertisements at all, and you will continue to receive advertisements on other websites and from companies that do not participate in the above programs. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type and recent, previous searches related to your current search.
Please note that even if you opt out of receiving marketing communications from us, we may still send you communications about your account or any products or services you have purchased from us and we will still respond to your inquiries and requests for information.
Mobile Device Settings. In addition to the above, some of our apps may include third-party advertising and analytics. For iOS devices, you can turn off “Allow Apps to Request to Track” setting (go to Settings>Privacy> Tracking). For Android devices, turn on “Opt out of Ads Personalization” setting (go to Settings>Privacy>Tracking and select/toggle on Opt out of Ads Personalization). In addition, our apps may include analytics and related personalization that you can opt out of through an in-app settings for that app (you can access this setting from the main menu).
Last Updated: May 26, 2023.
This Privacy Notice uses certain terms that have the meanings given to them in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). Consumers with disabilities may access this Statement in an alternative format by sending an email to [email protected].
We may collect and use (and have collected in the previous 12 months) the following categories of personal information about you as described below.
Sale and Sharing of Personal Information. Additionally, the CCPA defines “sale” as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” means disclosing or making available Personal Information to a third party for purposes of cross-contextual behavioral advertising. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may disclose the following categories of Personal Information: identifiers, profiles and inferences, and internet or other electric network activity information to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not knowingly sell or share any Personal Information about individuals who we know are under sixteen (16) years old.
Sources of Personal Information. We collect personal information from the following sources: directly from you; advertising networks; data analytics providers; social networks; internet service providers; operating systems and platforms; your friends; affiliated entities; partners (e.g., if we offer a joint promotion); and government entities.
Sensitive Personal Information. Notwithstanding the purposes described above, we do not use or disclose sensitive personal information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require Zoom to provide a right to limit under the CCPA.
The CCPA provides you with certain rights regarding your personal information. This section describes those rights and how to exercise them. Please note that these rights are subject to certain conditions and exceptions. As noted above, we provide Services to other businesses, which may mean that you need to contact the business with whom you have a primary relationship to exercise these rights. Where we believe this is the case, we will notify you.
Right to Know/Request Access. You have the right to know:
Right to Delete. Subject to certain conditions and exceptions, you have the right to request we delete your personal information.
Right to Correct. Subject to certain conditions and exceptions, you have the right to request that we correct inaccuracies in your personal information.
Right to Opt-Out of Sales and Sharing. You have the right to opt-out of “sales” and “sharing” of your personal information, as those terms are defined under the CCPA, including using an opt-out preference signal. While we do not “sell” personal information in the traditional sense (i.e., for money), our use of third-party analytics and advertising cookies may be considered “selling” and “sharing” under CCPA.
To exercise your right to opt-out of the “sale” or “sharing” of your personal information, please click here or use the Do Not Sell or Share My Personal Information link in the footer of our website.
We honor your right to opt out of “sales” or “sharing” as signaled by a universal opt out signal or Global Privacy Control (“GPC”). To learn more about GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, third-party advertising cookies on our website will be blocked once our website detects a GPC signal. If you visit our Services from a different device or from a different browser on the same device, you will need to opt-out, or use an opt-out preference signal, for that browser and/or device.
Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.
Authorized Agents. You may designate someone as an authorized agent to submit requests and act on your behalf.
To submit a request, please do so by emailing [email protected] or calling us at: 1-800-929-2428.
To help protect your privacy and maintain the security of your personal information, we will take steps to verify your identity. If you request access to your personal information, we may require you to log into your account or provide any of the following information: contact information, one-time password, information about your interactions with us or information that you have submitted.
If you designate an authorized agent to make a request, we will require your authorized agent to provide us with your written authorization permitting the authorized agent to request access to your personal information on your behalf, and we also will require you to verify your own identity directly with us.
In connection with your request, you must:
A business may offer “financial incentives” (as defined by the CCPA) for the collection, sale or deletion of California consumers’ personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California consumers have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time and may not be included in such incentives without their prior informed opt-in consent. From time to time, we may offer free shipping or other incentives (such as a discount if you sign up for email marketing from us). We will notify you of the incentive at the time of offer.
Residents of certain U.S. states may have additional rights under applicable privacy laws, subject to certain limitations and exceptions. These rights may include:
You may submit a request to exercise your applicable state privacy rights by contacting us at [email protected] or calling us at: 1-800-929-2428.
We have implemented safeguards that are intended to protect the personal information that we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
There are also certain steps you can take to better protect against unauthorized access to your personal information. For example, you should choose a strong password that is unique to the Services (and do not reuse passwords across multiple sites and services or share your password with others). If you believe that your password or account has been compromised, please reset your password, and promptly notify us at [email protected].
We will retain and use your personal information as long as is necessary for the purposes described above or otherwise disclosed to you at the time of collection, to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements (including those agreed with our clients).
We provide users the opportunity to opt-out of receiving marketing communications from us at their request. To opt-out of marketing communications, contact us by email at [email protected] or click on the unsubscribe link at the bottom of the email.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policies of these sites before transmitting any personal information to third parties.
We do not knowingly collect personal information from children. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission. If we learn we have inadvertently received personal information from a child, we will delete such information from our records. If you are a parent of a child and believe we have collected your child’s information, contact us at [email protected].
Lawful Basis for Collecting Personal Information: We collect and process personal information in order to fulfill your visa, passport, document legalization, or immigration process request and our contract with you. This information is collected and processed in accordance with local laws including GDPR regulations in the European Union, United Kingdom and Switzerland. For those individuals to whom the GDPR applies, general personal information is collected and processed on the basis of the contract formed or to be formed between us, but any additional sensitive personal information is collected and processed under the lawful basis of consent. By placing the order and, where necessary and permissible, giving your consent, you are giving us the following rights:
You maintain the right to revoke consent at any time by emailing [email protected].
The Right to Have Your Personal Information Corrected, Amended or Deleted: At any time, you have the right to request that we request a correction or amendment of your personal information. You also have a right to request that we erase the personal information you have provided to us. We will erase any personal information as long as it is legally allowed to according the laws and regulations in the countries in which we operate. In lieu of emailing us, go to this link, https://cibtvisas.com/right-to-erasure. The following will then occur:
The Right to Access Your Personal Information: At any time, you have the right to access a copy of your personal information held by us.
The Right to Restrict Your Personal Information: You have the right to request that we restrict processing of your personal information, if you contest the accuracy of your Personal Information or the lawfulness of how we process of your personal information.
The Right to Portability of Your Personal Information: You have the right to receive your personal information in a structured, commonly-used and machine-readable format. You also have the right to transmit your personal information to another organization.
The Right to Object to Processing of Your Personal Information: You have the right to object, on grounds relating to your particular situation, to how we process your personal information, unless we demonstrate compelling legitimate grounds for continuing such processing. You also have the right to object to any automated decision-making (such as user profiling).
The Right to Withdraw Consent to Processing of Your Personal Information: In instances where you have provided your consent for us to use your personal information, you can withdraw your consent at any time with future effect. You can do so by contacting us directly at [email protected].
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority where you reside, where you work or where you believe there has been an infringement of data protection laws.
International Transfer of Your Personal Information: Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
Some of the non-European Economic Area countries are recognized by the European Commission, the UK and Swiss data protection authorities as providing an adequate level of data protection according to EEA, the UK or Swiss standards (the full list of these countries is available here). For transfers from the EEA, the UK or Switzerland to countries not considered adequate by the European Commission, the UK or Switzerland, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission or contracts approved by the Swiss Commissioner, to protect your personal information.
Complaint to Supervisory Authority:
UK: If you consider that we have breached your rights under UK GDPR you may complain to the data protection authority in the country in which you reside or to the lead supervisory authority at https://ico.org.uk/concerns/ or by phone at +44 303 123 1113.
EU: If you wish to lodge a complaint about our data privacy practices with a regulatory authority in your country, you can find details at this link: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
Switzerland Individuals in Switzerland should contact the Swiss Federal Data Protection and Information Commissioner (the Swiss Commissioner) for resolution. Information regarding the Swiss Commissioner is located at: https://www.edoeb.admin.ch/edoeb/en/home.html.
We may share some of your personal information with our other offices or affiliates to provide you with information that will be relevant to your interests and to connect you with advisors who may be useful to you. For these purposes, your personal information may be processed in, or accessed from, jurisdictions that do not have equivalent data protection laws to those in your country of residence.
We safeguard your data within our group of companies through the use of European Commission-approved standard contractual data protection clauses.
If you have any questions about our information handling practices or if you wish to access your personal information you should contact our Data Privacy Office at: [email protected].
We may collect personal information from you in the following ways:
Unless otherwise allowed by the laws applicable in your province or territory of residence, we will only collect, use, or communicate your personal information with your consent. You are generally not obliged to provide your personal information, however please note that we may be unable to process an application on your behalf or provide certain services to you if you refuse to disclose certain personal information.
You have certain rights in relation with your personal information, the particulars of which may vary depending on your province or territory of residence. These include:
If you are a resident of the province of Québec, the following rights are available to you, in addition to the rights identified above:
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority where you reside, where you work or where you believe there has been an infringement of data protection or privacy laws.
Your personal information may be communicated, stored and processed outside of your province or territory of residence, in any other province, territory, or country where we have facilities or in which we engage service providers. By using our Services you understand that your information will be transferred to provinces, territories, or countries outside of your place of residence, including the United States, which may have data protection rules that are different from those of your country. Such transfers will only be made in full compliance with all the requirements of applicable privacy laws, and we will ensure that adequate safeguards are in place so that your personal information will receive an adequate degree of protection. However, you acknowledge that your personal information may be processed and stored in foreign jurisdictions and that governments, courts, law enforcement or government or regulatory agencies in the USA, Canada and elsewhere may be able to access or obtain disclosure of your personal information under a lawful order or otherwise through the laws of the foreign jurisdiction, irrespective of the safeguards we have put in place for the protection of your personal information.
If you consider that your privacy rights have been breached and wish to lodge a complaint about our privacy practices, you may raise a concern or file a formal complaint with the Federal Office of the Privacy Commissioner at https://www.priv.gc.ca/en.
If you are a resident of the province of British Columbia, you should contact the Office of the Information & Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/.
If you are a resident of the province of Alberta, you should contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.ab.ca/.
If you are a resident of the province of Québec, you should contact the Quebec Commission d’accès à l’information at https://www.cai.gouv.qc.ca/.
If you have any questions about our privacy or information handling practices or if you wish to access your personal information, you should contact our Data Privacy Office at: [email protected].
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