Customer Service Support Agent
CIBT is the largest, fastest growing and most versatile provider of travel visas and passports in the world. We are the preferred servicer for over two-thirds of the Fortune 500 and the world’s largest leisure travel companies. With over thirty offices on five continents and fourteen countries, CIBT is a dynamic growth organization that is seeking talented individuals with a global vision, a passion for excellence, a dedication to client service and a commitment to hard work.
If you thrive if a fast-paced environment, delight in going the extra mile, and have a drive for high-quality output, then consider launching your career with CIBT.
Customer Service requires dedication to our customers and success necessitates a passion for delivery of extraordinary service to our clients, tailoring of our products and services to the needs of the traveler, and serving as an ambassador to the CIBT brand.
In this position, you will offer additional support to agents/managers, greet walk-ins and assist with these customers and handle other administrative tasks in the operations office such as ETAs and legalizations.
Specific Customer Tasks
• Deliver on the CIBT Customer Service Commitment every day
• Be accountable and taking ownership of the customer’s experience from beginning to end
• Stay ahead of the customer, anticipate their needs, pro-actively communicate with the customer so they are consistently aware of their status in the process
• Creating innovative ways to resolve customers’ issues or concerns to win their loyalty; ultimately making a loyal enthusiast out of the customer, so they will recommend CIBT to others
This position has been closed.