Global Client Services Manager
Overview
The Global Client Services Manager (CSM) role exists to ensure that all client commitments and program objectives are achieved and effectively executed. The CSM must be able to sensibly evaluate and anticipate client needs and communicate tactfully in difficult situations to preserve the working relationship. The CSM will demonstrate understanding of the big picture consequences for their actions or inactions and will proactively suggest and lead process improvements where they find a need. The CSM will meet with their top tiered clients face to face at minimum 1x/ year, review their portfolio of service offerings 2x/ year and provide an annual strategic growth plan to the Sr. Director of Client Services.
As the primary point of contact for time-sensitive client needs, the Global CSM must be responsive and solutions oriented in high pressure situations and work with the Client Services Director to maximize the client’s usage of NC’s capabilities at both the national and global levels if applicable, as well as introduce CIBT where it makes business sense. This includes the upselling of all technology options and working with CIBT Account Managers to cross sell to clients of either CIBT or NC.
Under the supervision of the Regional Client Services Director, the team members will ensure that Newland Chase clients are listened to and supported, and also that they are fully aware of all that Newland Chase has to offer. The Client Service Managers will support the operational team at client review meetings, working to prepare presentations and statistics and, together with the client and with the Newland Chase operational teams, to creatively address problems and challenges and come up with ideas and solutions.
This position has been closed.